NewsAll the latest from Internet Solutions HK
Thursday, November 16, 2017
Dear Valued Client Some websites hosted on server Hestia are not displaying foreign characters properly. Our IT department together with senior Cpanel engineers are working to solve the issue as soon as possible. Thanks for your patience, Internet Solutions HK team.
Tuesday, November 14, 2017
Dear Valued Client Server Hestia is currently down after a hardware failure. Our server admin is working together with the Datacenter to fix the issue. Unfortunatly, the severity of the issue is higher than expected and we are still working to get the server online as soon as possible. UPDATE: System has been restored. Please check your website and if you encounter any problem please let us...
Saturday, October 21, 2017
Dear Valued Client We are performing emergency maintenance work on server ZEUS. If your website is hosted in this server it will be down for around 2 hours on Saturday morning 6am (Hong Kong time). Thanks for your patience. Internet Solutions HK team
Monday, October 16, 2017
Dear Valued Client Our technical team has successfully completed 95% of the migration to our new server ZEUS: Hostname: zeus.hongkongserver.net IP: 18.104.22.168 If your domain is not using our Name Servers: ns1.hongkongserver.net and ns2.hongkongserver.net You have to update A-records from 22.214.171.124 to 126.96.36.199 You can check the Name Servers here: www.intodns.com . If in doubt please...
Monday, October 9, 2017
Dear Valied Client To better serve our customers and improve reliability and performance in our equipment, we will migrate all accounts under server Athena to a new server with the latest Hard Drive technology (SSD). The migration will start during the late hours of Saturday October 14th and expect to be completed 24 hours later (Sunday) Hong Kong time. We do not expect any downtime,...
Thursday, October 5, 2017
ISHK warns against bogus communications asking you to renew a domain name or email service. Double check the email sender and only pay for these services through our official website: www.internetsolutions.hk If in doubt, please contact our support team. Thank you, Internet Solutions HK team
Thursday, September 14, 2017
Dear Valued Client We are currently working to fix a Litespeed license issue on server Athena. Thanks for your patience. Internet Solutions HK
Monday, September 4, 2017
Dear Valued Client We are performing a full backup restoration on server ATHENA after a CPANEL update failed. Our server admin has been working round-the-clock to fix the issue as soon as possible. We expect the server to be back online today Tuesday, September 5th in the afternoon (around 5:00 pm Hong Kong time). UPDATE: All CPANEL accounts has been restored. You should be able to login to...
Saturday, September 2, 2017
Dear Valued Client We will be rebooting the server Dionysus to update to the latest Kernel version. During this time your website, if hosted on this server, will be offline for around 15 min. The maintenance work is expected to start during the late hours of Saturday, September 2nd. Thank you for your cooperation, Internet Solutions HK team
Saturday, August 26, 2017
Dear Valued Client We will be performing Cpanel upgrades on all servers during the weekend of August 26th and 27th. During this time your website may be offline for up to 20 minutes. Thank you for your cooperation and support, Internet Solutions HK team