As you are aware, we recently launched the revamped ENTERPRISE Email service and as part of the process, the BUSINESS Email packages have been migrated to the new platform. Here's what you need to know about the transition:

Q. What is happening on 15th May 2015?
This is the day when all our BUSINESS mail packages (now migrated to Enterprise email) will expire and the orders which have not been renewed by 15th May 2015 will be in suspended state for 30 days.

Q. What will happen after the expiry?
Once the order has expired, we will disable its outgoing mail functionality completely for a period of 30 days. However, POP and IMAP will continue to work, so you will be able to receive mails without any issues.

Q. Why is my outgoing mail service disabled?
We have done this, so that clients who are unaware of the change will take notice.

Q. How do we resume the outgoing service?
You need to renew the service as per the new billing cycle. Once the service is renewed the outgoing mail service will be restored instantly.

Q. What if I don't want to renew?
If you do not wish to renew the hosting package, you need to download the mails on your local machine. Once you have the mails locally, you don't need to do anything further. The expired package will automatically get deleted after 30 days.

Q. How do I delete unwanted email accounts?
NOTE: You will not be able to do this after 15th May 2015, since the account will be in suspended state.
You need to renew the email service and then follow the below steps:
1. Delete the unwanted email accounts from the email dashboard.
2. TO delete the email accounts permanently and reduce the used email accounts number, perform the following:
- Log into your control panel
- Click on Products >> List all orders >> Click on the domain name
- Scroll down to business emails >> Click on Delete Email Account(s)
This should allow to delete the email accounts permanently.


Friday, May 15, 2015

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