We are currently facing intermittent issues with mail service hosted on our Business mail servers. If your domain’s MX records are pointing to the below MX records, your services might be affected:

  •     us2.mx1.mailhostbox.com.
  •     us2.mx2.mailhostbox.com.
  •     us2.mx3.mailhostbox.com.

You can check your domain's MX records using the link - http://www.mxtoolbox.com. You might face errors while login on to your webmail account

Our System admin team is already working on this and are trying to fix this asap. We sincerely regret the inconvenience caused.

UPDATE 1

At around 14:00 IST/ 08:30 GMT today, one of our storage units which hosts email accounts went down. We are currently working with our storage vendors to bring it back up.

The impact of this is that accounts hosted on this unit are not able to access their emails over webmail, pop & imap. These accounts still have the ability to send out emails and all incoming mails are being queued on our inbound smtp severs for subsequent delivery.
 
In the meanwhile, we are setting up an additional channel so that new emails (received after 14:00 IST) can be received. The ETA for this is 2 hours.
 
Once the storage unit is fully functional and we complete analysis, we will restore access to old emails. The ETA for this is aprroximately 24 hours or less.

Apologies for the inconvenience caused.

UPDATE 2

Email services for all accounts affected by this issue have been restored to complete functionality as of 10pm IST yesterday, April 24th. Sending and receiving mails will now work, seamlessly, via webmail and email clients.
 
Affected email accounts are currently unable to view mails received prior to this outage. We are trying our level best to restore access to these mails as soon as we can.  We regret the inconvenience caused and will continue to communicate with you through our forum about estimated timelines until this is completely resolved.
 
We appreciate your patience.

UPDATE 3

Why is bringing this storage cluster online taking so long?

The way in which this storage cluster went offline has required specialized techniques to restore.  As we mentioned previously in this post, we have some of the foremost experts in the industry working on this around the clock.

When will my mail be available?

At this time we cannot confirm a concrete timeline.

Can’t you restore data using backups?

As mentioned in our last update, the storage cluster failed during a planned activity to bring another storage cluster online. Our backup strategy here consisted of creating periodic snapshots of the data. These snapshots were stored on redundant & highly-available systems that comprise this storage cluster. Unfortunately, given that the storage cluster is not functional at this time, we do not currently have access to these backups.

When can I expect the next update?

We will continue our updates – and provide you with one every 24 hours – or sooner if we have additional details to share.

Thank you for your continued patience.

UPDATE 4

As a follow up to the email outage issue that we experienced last week, we had disabled IMAP functionality on some email accounts. Here is an update as we prepare to allow syncing through IMAP again.

Re-enabling IMAP Functionality:
As a step towards returning to normal operation we will re-enable IMAP on the accounts on 5th May, 2014 at 0430 Hrs UTC.

What you need to do:
We strongly recommend that you take a back up of all your locally saved emails before connecting to IMAP (after the above mentioned date) so that any saved local copies of your emails are not lost when synchronization happens with the mail servers. 

UPDATE 5

Technical team confirmed that they do not have an Estimated Time of Delivery. It may take weeks to restore 100% of old emails. Rest assured that we are doing everything in our capacity to address the impact of the email outage.

UPDATE 6

Restoration efforts continue around the clock as indicated earlier and unfortunately we have no further updates to share at this time other than that which was shared previously.

We will post any additional information here as it becomes available. Thank you for your continued patience and understanding.

 



Thursday, April 24, 2014

« Back