Storage Infrastructure Upgrade

Dear Valued Client We are upgrading our storage infrastructure and increasing some plan's disk allocation. We do not expect any downtime. However, if you find any issue with your website or account, please clear your browser's cache and test again. If you experience further issues do let us know by contacting our support team as soon as ...

Database Servers Upgrade

Dear Valued Client We are upgrading all Databases to use the latest MariaDB instead of MySQL. This will bring several performance improvements to all websites using databases, for example: Improved connection performance. Numerous performance improvements for high-concurrency load and performance data structures. Scalability and performance ...

Price Update for Email Hosting service

Dear Valued Client

Because of increases in our current costs by some providers, we will slightly update our product pricing as follows:

Enterprise Email = 25USD/year

Business Email = 15USD/year

Extra Storage (5Gb block) = 5USD/year

Thanks for your understanding and support.

Google Chrome Warning

Dear Valued Client We received reports of a warning message of "Deceptive Site Ahead" when accessing some Cpanel accounts while using Google's Chrome browser. We are working with Google's support team to solve this issue immediately as its a false positive from their side. Workaround: 1) Use any other internet browser, for example, Firefox, ...

Website Update

Dear Valued Client

To offer a better user experience, we will update our website design and restructure our services and products offers.

If you find any error or broken link, please let us know.

Thank you for your kind support!

CloudFlare Global Downtime

Dear Valued Client If you are using CloudFlare's DNS service, we recommend disabling their "orange cloud" to route all traffic through our servers directly: CloudFlare notice: Today, starting at approximately 10:03 UTC, a misconfiguration at a major external network provider caused connectivity disruptions across the Internet. These disruptions ...

WeChat Payment Error

Dear Valued Client We received some error reports when trying to pay USD using the Wechat Pay method. If your invoice is in USD and you want to use WeChat Pay, please use the QR code in this page: https://www.internetsolutions.hk/payments/ After that, please send a support ticket with the screenshot of the payment so we can update the invoice ...

Enterprise Email Webmail Under Maintenance

Dear Valued Client We are facing Webmail login issues with our Business and Enterprise email service. You might have encountered the error  “Unable to get token, is your RC link correct?" while accessing your account via the webmail interface.  You should, however, be able to access your emails via email clients (Foxmail, Outlook, ...

SSD Storage in all Servers

Dear Valued Client After a few months of hardware updates, we are glad to announce that all websites hosted in our servers are currently running on Solid State Drive storage to improve uploading and downloading speeds. Therefore, we are discontinuing older Shared Hosting plans with Regular Drive storage. Current clients with older Shared Hosting ...

New Website Design 2020

Dear Valued Client

We are happy to announce that we are changing our website's layout and design to a more bold and modern design, suitable for the year 2020.

Please let us know if you have any difficulty using the new design.

As always, thank you for your kind support!

Internet Solutions HK team