Client Area Downtime

Dear Valued Client

We are installing a new Firewall in our Billing and Support system's server. There will be a short downtime (5 - 10 min). 

Please come back soon.

Thanks for your patience,

Internet Solutions HK

13th Jan 2019
Network Issues on Dionysus

Dear Valued Client

Server Dionysus is under maintenance as we are currently facing Network issues. Our Datacenter is checking the problem and will be restored as soon as possible.

Thanks for your patience.

18th Dec 2018
Billing and Support System Upgrade

Dear Valued Client

We will perform a maintenance upgrade to our Billing and Support system on December 13th 10pm-12am. During this time the Client Area (Dashboard) will show an "Under Maintenance" notice.

Thanks for your patience.
Internet Solutions HK

13th Dec 2018
Name Server Cluster Updated

Dear Valued Client

To optimize network performance and reliability the second Name Server cluster (NS2) was updated. The DNS propagation will take around 24 hours, during this time your website may experience temporary connection problems.

Thanks for your patience.

12th Dec 2018
Server Prometheus Under Maintenance

Dear Valued Client

Server PROMETHEUS is under emergency maintenance after a software upgrade caused a misconfiguration with the Cpanel server.

Our server admin is looking at the issue now.

Thank you for your patience.

28th Nov 2018
Ioncube Loaders Update

Dear Valued ClientIn order to keep all our software with the highest level of security we are performing basic maintenance to all Shared Hosting servers in order to install the latest Ioncube Loaders. If your website is having issues you may need to update your CMS to the latest version. For further questions please contact our support team: ... Read More »

13th Nov 2018
Typhoon Mangkhut - Billing and Support Delays

Dear Valued Client

Because of the Typhoon Mangkhut great effect in Hong Kong, our support for billing and technical inquiries may be delayed from Sunday 16th to Monday 17th.

We apologize in advance for any inconvenience caused.

Thanks for your understanding.

16th Sep 2018
Server DIONYSUS Under Maintenance

Dear Valued ClientWe are very sorry for the inconvenience caused by the downtime on server Dionysus. Rest assure we are are working 24/7 to solve the issue as soon as possible.You can see the current status of all shared hosting servers from the following link: https://status.hongkongserver.net/We are also working on a compensation plan for the ... Read More »

24th Aug 2018
Server POSEIDON Under Maintenance

Dear Valued Client

Server POSEIDON is currently under emergency maintenance. We are still waiting approval to delist our IP from the Spamhaus Block List (SBL).

Thanks for your patience.

15th Aug 2018
Support and Billing System Maintenance

Dear Valued Client

We are upgrading our support and billing system to latest version. During this time you may see some error pages.
Rest assure we are working to solve the issue as soon as possible.

Thanks for your cooperation,
Internet Solutions HK

21st Jul 2018