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Adding an Add-on Domain in cPanel
Your account with Internet Solutions HK may include the ability to host multiple websites...
Can I add an auto responder to my emails?
An auto responder can be setup in cPanel to respond to any incoming emails with a message...
Can I change my cPanel username?
Unfortunately our system does not allow a change of username as the system uses your current...
Can I transfer an existing domain name to my Internet Solutions account?
Yes. You can transfer a domain name to your Internet Solutions HK account. Please ensure that the...
Can't connect via SSH
All shared hosting accounts do not have SSH access by default. If you need SSH access please send...
Can't send emails using my email client
Some ISP will block the default SMTP ports: 25 (without SSL connection) and 465 (with SSL...
Cannot connect to FTP using Filezilla
If you are having problems connecting to your account via FTP choose the last option from the...
CloudFlare works on www.mysite.com but not mysite.com?
CloudFlare can only accelerate and protect CNAMES. Since your root domain is an A record, we...
Common reasons why the transfer of a domain fail.
The domain name registration is on a locked status. The domain name has been registered for...
Do I get SSH access?
SSH access is disabled by defualt. However, you can contact our support team and explain why do...
Do I use localhost or remotemysqlhost for my mysql connection?
You can view whether your account is using localhost or remotemysql host in your cPanel account....
Do you send invoices/receipts?
Yes, by email attached as a PDF file each time we make a charge. Our email invoices/receipts...
How can I check the location of my IP?
To check the geo location of an IP please go to the following website: http://ip.taobao.com/...
How can I connect to a MySQL database from Dreamweaver?
To connect to a MySQL database from Dreamweaver follow the below steps:Login to your cPanel...
How can I make a payment to Internet Solutions HK?
We offer several ways of payment. Online:Credit card: VISA and MasterCard through...
How do I backup my site in cPanel?
It is important to have your own backup procedure in place to protect yourself from losing all...
How do I cancel my Paypal subscription?
How do I view, modify, or cancel my pre-approved payments? “Pre-approved payment” allows you to...
How do I change my nameservers?
You can change your nameservers by logging into our Dashboard at...
How do I change permissions (CHMOD)on files and folders?
Login to your Control Panel at www.yourdomain.com/cpanel using your cPanel username and password....
How do I create a MySQL backup?
There are two ways to back up your MySQL databases. You can use the backup utility in your cPanel...
How do I create a MySQL database?
To create a MySQL database please follow the steps below:- Login to your control panel at...
How do I import a MySQL database?
To import a database follow the below steps:I have a backup of my database that I need to...
How do I move my WordPress blog to another domain?
To move your WordPress account to a hosted domain name follow the below steps: - Sign up for a...
How do I password protect a folder?
Within your CPANEL, you have the ability to password protect a folder within your website. You...
How do I prevent WordPress from overloading my shared server?
WordPress blogs can be extremely resource intensive if you happen to experience a surge in...
How do I restore a MySQL database?
To restore a MySQL database please follow the below steps:- Login to your control panel...
How do I setup Cron jobs?
A cron job allows you to run a certain command at times set by the job such as deleting temporary...
How do you download raw access logs?
You can download raw access logs through your cPanel account. Login to your account at...
How long does it take for my DNS to resolve?
It can take as little as 1 hour for your DNS to resolve, however, we state between 24-48 hours...
How long does it take to activate my account?
To avoid fraud we check each order manually. This process may take from 5 minutes to 24 hours...
How long does it take to register a .CN domain?
On average, it takes 3 business days to complete after receiving your payment and copy of your...
How long does it take to register a .HK domain?
After receiving your payment and copy of government issued ID or Business Registration it takes...
How many websites can I host in my account?
Depending on your Hosting Plan (BEGINNER/PLUS/ENTERPRISE) you will be able to host up to (1/3/5)...
How to Change your cPanel Display Language
This guide will show you how to change your language preference in cPanel. When you first access...
How to Pay using Paypal (credit card)
Paypal is the biggest online payment platform. After you place an order login to your Client's...
How to activate CloudFlare on my hosting account?
In order to activate CloudFlare for your domains, all you need to do is login to your cPanel and...
How to add an extra website to my hosting account?
If you have PLUS or ENTERPRISE hosting accounts you will be able to host more than one...
How to add/update contact information in Client Area?
It is important to keep your information up-to-date in our records so that we can send you...
How to delete the "Under Construction Page"?
As soon as our system creates a new account there will be a default "Under Construction"...
How to display hidden files in File Manager?
By default, cPanel File Manager will not show hidden files like .htaccess. To be able to see...
How to edit MX Record?
Please note that the new CPANEL versions moved the MX RECORD botton inside ZONE EDITOR / MANAGE /...
How to install WordPress using Softaculous
WordPress is a free open source software that is available for install in your cPanel Softaculous...
How to issue a free SSL certificate for my website?
We now offer free SSL certificates using the Lets Encrypt authority. To issue a new certificate...
How to pay with ALIPAY?
Please scan the QR code that will be generated by our system using your cellphone's ALIPAY...
How to point domain from Godaddy to ISHK?
To point a domain from Godaddy to us please follow the instructions: Log into your account...
How to update my domain's Name Servers?
To update the Name Servers of a domain that has been registered with us or transferred to us...
How to upgrade my hosting plan?
You can upgrade or downgrade your hosting plan anytime you want depending on your needs. After...
I made an order but I didn't receive any confirmation, why?
After making an order with Internet Solutions HK our system will AUTOMATICALY send you 3 emails:...
I paid but my order shows as "Pending", why?
We check every order manually to avoid fraud and increase security in our servers. After we...
I paid but the Payment Status shows as "Incomplete", why?
We check every order manually to avoid fraud and increase security in our servers. After we...
I spelt my domain wrong, can I get it changed?
No. Unfortunately, once a domain name is registered, we are unable to get our cost back from the...
Invalid SSL Certificate in Apple Mail
It is new security feature in Mac OS X, by default only apps from Mac Store & from trusted...
Is CloudFlare free if I have hosting with Internet Solutions HK?
Yes, Internet Solutions HK is currently a CloudFlare partner and the service is offered free for...
Is my website blocked in Mainland China?
Before contacting us, please check if your website is blocked in mainland China using third party...
Local, Backup, and Remote Mail Exchanger
This is a setting that tells ISHK how to handle your incoming emails. We recommend using...
My WordPress blog doesn't work with the temporary URL
To rectify this problem follow the bsteps below:- Ensure that your WordPress installation is...
My website has SSL. Can I use CloudFlare?
If you have SSL, your website can use CloudFlare, however there is an extra step. If your SSL is...
Rules for .CN domain Registration
A .CN domain name can be Registered for 1 to 10 years. .CN domain names can only contain...
Should I store a local copy of my website?
It is essential to keep a local copy (on your home or office computer) of your website to protect...
Starting a Website for Beginners
It seems like everyone either has or wants a website. For the latter group (those who don't have...
Ways to Free Up and Optimize Your Used Hosting Diskspace
After a few months of meticulous management, for some unknown reason, your webdisk quota appears...
What are the Basic Connection Settings for MySQL?
There are two different ways to connect to a MySQL database: Locally - from a script on the...
What are the Name Servers for my domain?
Your domain's Name Servers should point to the following:NS1.HONGKONGSERVER.NET...
What do I need to register a .CN domain?
After succesful payment to us, you will have to send a copy of a valid government issued ID to...
What do I need to register a .HK domain?
After successful payment to us, you will have to send a copy of a valid government issued ID or a...
What is Bandwidth?
Bandwidth, which is also referred to as transfer, is the amount of data your web host allows your...
What is CloudFlare?
CloudFlare protects and accelerates any website online. Once your website is a part of the...
What is Web Hosting?
To state it quickly - Web hosting is the act of putting a website online to be accessed by...
What is cPanel?
cPanel (with its backend WHM) is the most popular control panel currently used by web hosts....
What is my website's Temporary URL?
You can use the following Temp URL in the following format: http://ipaddress/~cpanelusername/...
What is the path to public html in php?
The path to public html is: /home/your-cpanel-username/public_html
What shopping cart programs do you have?
If you login to your cPanel account at www.yourdomain.com/cpanel and select 'SOFTACULOUS' under...
Where can I find WordPress Themes?
There are free themes from the WordPress community at http://themes.wordpress.net or premium...
Why I can't install Let's Encrypt?
To be able to install Let's Encrypt Certificate you need to make sure there are no redirections...
cPanel Login
This information applies to Shared hosting plans. Option #1 - Access cPanel from within your...
How can I cancel my services?
1) Login to your Client Area: https://www.internetsolutions.hk/dashboard/clientarea.php 2) Go to...
FRAUD ALERT

ISHK warns against bogus communications asking you to renew a domain, email or SEO service. Double check the sender identity and pay only through our official website: www.internetsolutions.hk

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