You are entitled to claim our 30 day-money back guarantee providing you meet the following requirements:
If a domain name was included as part of the plan, the cost of this domain name will not be refundable.
You are entitled to claim our 5 day-money back guarantee providing you meet the following requirements:
COVERAGE - This 99.9% uptime guarantee applies to any Customer in good financial standing with Infinitum Technology Co., Ltd. at the time of a service outage.
SERVICE LEVEL AGREEMENT ("SLA") & SPECIFICATIONS - Infinitum Technology Co., Ltd. endeavors to have the content of YOUR website available for http access by any party in the world 100% of the time. Network downtime ("unavailability") is defined as 100% packet loss from Infinitum Technology Co., Ltd. to its backbone providers. Downtime is measured by a third party tool like uptimerobot.com sending a "ping" request every 5 minutes to our servers. The uptime is calculated using the past 30 days as reference.
SHARED HOSTING CREDITS - In the event that YOUR website is unavailable for less than 99.9%, Infinitum Technology Co., Ltd. will credit the following month's service fee as follows:
Credit shall not be provided to YOU in the event that you have any outage resulting from:
At the moment we bill monthly, quarterly, semi-annually and annually, depending upon the service or product's plan.
We accept online payments through our partners Stripe, Paypal, Alipay and WeChat. For money wire please contact us to provide bank details. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise or you cancel the service from inside the Dashboard (client area).
Free backups are offered to shared hosting accounts (except for the lowest entry plan REGULAR) without any guarantee included. All backups are taken in a weekly basis and stored for up to 2 weeks on third party storage providers like Amazon or Aliyun. If you need help for to make a Backup Restoration we may charge a fee depending on the size of the Backup. For extra security is strongly recommend that all users keep a local backup in case of emergency.
All accounts are billed according to the dates they were first activated on. If you do not pay for service renewal within 2 days after due date, your account will be suspended. If you do not pay for service renewal within 30 days after due date, your account will be terminated. You will receive an email reminder before due date.
Reactivation of services or domains after termination or suspension may incur in extra fees according to the service expired.